Shipping & Exchanges

Shipping costs

Low flat rate shipping cost is available on US & Canadian orders (no tracking). Shipping is available for international orders at standard rates. Shipping upgrades with tracking is available and can be selected by the buyer during checkout.  FREE shipping on all orders of $100.

Contactless pickup is available in Oakville, Ontario at no charge for shipping or handling.  Option is available at checkout.

Orders are shipped weekdays, Monday-Friday.  Contactless pick up is available 7 days a week from 8am-9pm. 

Processing time
The time I need to prepare an order for shipping varies however, the turn around time ranges between 1-2 weeks.   Please consider this time frame when selecting your child's size.  A lot of our items are ready to ship and these items will be shipped with no delay.  Please contact us if you need your order by a specific date and we can try to accommodate your request.
Estimated shipping times
Canada: 2-10 business days
United States: 5-15 business days
International: 10-20 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I gladly accept exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy Policy
I will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)